top of page
Ellipse 172.png

How Can We Help You?

Whether you're a user exploring our app or a therapist integrating HEIWA into your practice, we’re here to provide assistance every step of the way.

  • Can I request a demo?
    Yes! Schedule a personalized demo here to explore how HEIWA can enhance your practice.
  • How do client reports work?
    Reports summarize your clients’ thought patterns, moods, and behaviors over time, providing actionable insights to streamline your sessions.
  • How can HEIWA help in my practice?
    HEIWA organizes and structures client data such as mood patterns, thought entries, and their correlations, providing you with clear, therapist-ready reports. With 90% of clients already using digital trackers in some form, HEIWA consolidates this data into actionable insights, saving valuable session time and allowing you to focus on deeper therapeutic work.
  • What are the terms of collaboration?
    Reach out to us, and we’ll explain how our collaboration program works. We value feedback from both therapists and clients to continuously improve HEIWA. We also offer a special partnership program tailored for therapists, designed to integrate seamlessly into your practice and enhance client outcomes.
  • How do I start using HEIWA?
    Download the app, create an account, and begin journaling. HEIWA’s AI will guide you through mood tracking, thought analysis, and personalized CBT biases detection.
  • What devices are supported?
    HEIWA is available on iOS devices.
  • How can I reset my password?
    Go to the login screen, click “Forgot Password,” and follow the instructions sent to your registered email.
  • Do you share my mood and entry reports with third parties?
    No, your data is secure with us. All your entries are stored securely on our servers, and only you have control over sharing them. If you choose to share your reports with your therapist, you can do so directly through the app. HEIWA never shares your information without your explicit consent.
Find clarity and calm with HEIWA – CBT journaling. Backed by science, driven by AI.

Encountering a technical issue? Here’s what you can do:

  • App Not Loading? Restart your device and check for app updates.

  • Crashes or Bugs? Send us an error report via the app settings under Help > Report a Problem.

Ellipse 172.png

We’re here to make your journey to mental clarity as smooth as possible. Thank you for choosing HEIWA!

Ellipse 172.png

Try HEIWA Now

If you couldn’t find an answer to your question, our team is happy to help!

We aim to respond to all inquiries within 24 hours.

📧 support@heiwa.com

bottom of page