Privacy Policy

Last Updated: December 03, 2024

 

1. Introduction

 

This Privacy Policy explains how Heiwa.app ("we," "our," or "us") collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

 

2. Information We Collect

 

2.1 Personal Information

We collect:

- Name

- Email address

- Password (encrypted)

 

2.2 Usage Data

We collect:

- Journal entries and mood tracking data

- App usage statistics

- Device language settings

 

2.3 Payment Information

- Payment processing is handled securely through Apple's App Store

- We do not store your payment information

 

3. How We Use Your Information

 

3.1 Primary Uses

We use your information to:

- Provide and maintain the App's services

- Process your journal entries for AI analysis

- Generate insights and progress reports

- Send important notifications about your account or subscription

 

 3.2 Analytics and Improvements

We use data to:

- Analyze app usage patterns

- Improve our services

- Debug technical issues

- Enhance user experience

 

4. Third-Party Services

 

We work with the following service providers:

- OpenAI: For journal entry analysis

- Firebase: For app infrastructure and analytics

- RevenueCat: For subscription management

- Google Analytics: For app usage analytics

- Facebook Ads: For advertising purposes

 

Each third-party service provider has its own privacy policy and data handling practices.

 

5. Data Storage and Security

 

 5.1 Data Storage

- Your data is stored securely on Firebase servers

- Journal entries are encrypted during transmission and storage

- We implement industry-standard security measures

 

 5.2 Data Retention

- Account data is retained while your account is active

- Journal entries are retained until you delete them

- You can request data deletion at any time

 

6. Your Privacy Rights

Depending on your location, you may have some or all of the following rights:

• Access your personal data

• Correct inaccurate data

• Request data deletion

• Object to data processing

• Data portability

• Withdraw consent

• Know what personal information is collected

• Opt-out of the sale of personal information

Note: California residents have specific rights under the CCPA (California Consumer Privacy Act). For more information about your California privacy rights, please contact us.

​

7. Data Transfer

 

- Data may be transferred between EU and US servers

- We ensure appropriate safeguards for international data transfers

- We comply with applicable data transfer regulations

 

8. Children's Privacy

 

- Our App is not intended for users under 13 years of age

- We do not knowingly collect data from children under 13

- If we learn we have collected such data, we will delete it

 

9. Changes to Privacy Policy

 

- We may update this policy periodically

- Users will be notified of significant changes

- Continued use of the App constitutes acceptance of changes

 

10. Marketing Communications

 

- We may send marketing communications with your consent

- You can opt-out of marketing communications at any time

- Essential service communications will still be sent

 

11. Data Protection Officer

 

For privacy-related inquiries, contact our Data Protection Officer at: support@heiwa.app

 

12. Contact Us

 

If you have privacy-related inquiries or any other questions about this Privacy Policy, please contact us at: support@heiwa.app

 

SOFTWARE DESIGN & CONSULTING LIMITED

1 Cedar Office Park Cobham Road

Ferndown Industrial Estate

Wimborne BH21 7SB

United Kingdom